99490. 99495. 99496.
Those three CPT codes account for sources of reimbursement that too many providers have overlooked since their creation in 2013 (99495, 99496) and 2015 (99490).
The Centers for Medicare and Medicaid Services created these Chronic Care Management (CCM) and Transitional Care Management (TCM) reimbursement codes in order to facilitate greater emphasis on post-discharge care management. On the CCM side alone, managing patients with two or more chronic conditions yields an additional $43 per enrolled patient per month in reimbursement1.
But due to the time-intensive nature of implementing the types of care described by the codes and of tracking and reporting time spent on that care, numerous providers, even those in large practices, simply aren’t equipped to successfully submit for reimbursement according to the requisite criteria. In other cases, providers may not know these codes exist or lack the technology, staffing or resources to otherwise pursue a reimbursable CCM or TCM program.
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In this guide, we’ll examine what each of these codes are, explain the challenges of implementing programs dedicated to these codes, and detail a shortcut to implementing these three CPT codes in your billing procedures.
Chronic Care Management Vs. Transitional Care Management
It helps to divide these codes up into two separate categories: CPT Code 99490 pertains to Chronic Care Management, or CCM, whereas 99495 and 99496 pertain to TCM. Let’s begin by looking first at CCM.
The whole idea behind CCM is to ensure that patients suffering from multiple chronic conditions get the assistance they need to properly adhere to their care plan, manage the risks associated with their conditions and achieve better outcomes than would be possible without a qualified team monitoring their care.
There are six chief criteria to CCM that must be met in order to bill using the CPT code 99490:
It’s this last bullet point that poses perhaps the greatest hurdle to successful CCM efforts. For many providers, the resources needed to implement a successful CCM plan for patients outweigh the benefit of billing for the 99490 CPT code in the first place.
These are the main categories of care planning3 that must be taken into account when establishing a CCM program at your practice:
As you can see, committing to a successful CCM program is not for the faint of heart, but that doesn’t mean it’s not worth doing. Before we get into potential solutions, let’s now turn our attention to the next category of care: Transitional Care Management (TCM).
While it shares processes and best practices with CCM, TCM is necessarily quite a bit different when you look beyond the broad strokes of care management.
The biggest two differences are that 1) the patient doesn’t necessarily need to be suffering from a chronic condition and 2) the management of their care pertains specifically to the 30-day window following discharge.
As you might expect, because you’re dealing with a completely different patient population and a much shorter timeframe, completely different rules apply. Still, the potential revenue opportunities cannot be ignored. According to the American Academy of Family Physicians, reimbursement can range from $112 to $233.99 per patient depending on code and facility (i.e. physician’s clinic vs. hospital).4
According to CMS, these are the main requirements you must adhere to when establishing a program:
Why two separate CPT codes? Because there are two slightly different categorizations for patients. Here’s how they shake out:
99495: The patient requires “moderate medical decision complexity”
99496: The patient requires “high medical decision complexity”6
In addition, all TCM services must hit three criteria in order to be deemed successful and thus qualify for reimbursement. These are:
Many of the same challenges ascribed to CCM programs also apply to TCM services. That once again means that, for numerous providers, the cost of establishing these programs is prohibitive. That is disappointing, because not only is this a missed revenue opportunity, but these programs by their very nature have the potential to dramatically improve care outcomes, enhancing patients’ quality of life and keeping them out of the hospital for longer stretches of time.
Thankfully, a potential solution exists.
The best way to initiate a CCM or TCM program without saddling your current staff with too much work or your facility with too much debt is to enlist the help of an organization that already has the resources in place to implement a CCM or TCM program.
There are outside parties that actually work as an extension of your own staff to establish an effective program enabling institutions to achieve revenue on the established CPT codes, and that means patients benefit as well. These programs, led by licensed and certified medical personnel not only have the credentials, but also the technology support to provide and scale CCM or TCM services on your behalf.
Here are a few of the benefits of implementing a CCM and/or TCM program using outside assistance:
99490. 99495. 99496.
Those codes represent a valid, low-risk, high-reward revenue opportunity for physicians in clinics of any size as well as a chance for providing even better care for patients. If you have additional questions about how CCM and TCM can be brought online at your practice or clinic, please feel free to reach out.