Industry News

Toyota is Not Lean

by Tana Phelps on Sep 24, 2014

Lean and Six Sigma aren't the answer to improving your hospital.

Being like Toyota is, but that doesn't mean the answer is gemba walks and value stream maps. Don't let the consultants fool you. The Lean approach to process improvement gets a lot of attention in healthcare. First appearing in the 1990s, Lean management was touted as a way to remove waste and add value to processes. The theory was largely based on the practices of Japanese carmaker Toyota, a company that, at the time, was rapidly stealing market share from U.S. competitors. View the full article.

Meet the Author

Tana Phelps is senior interactive marketing specialist at CQuence Health Group in Omaha, Neb. Passionate about health care, her marketing experience includes work in diagnostic imaging, concierge medicine, telehealth and cardiology. Tana is a published author, most recently featured in Midwest Medical Edition magazine. She is a member of Nebraska Healthcare Marketers and Public Relations Society of America, and studied journalism, marketing and advertising at the University of Nebraska Lincoln.

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