Solution to Save Time, Money and Enhance Patient Experience
(Omaha, NE) Ensocare, a leading provider of technology-enabled care coordination solutions, announced today that it has successfully integrated its automated discharge software, Ensocare Transition, with Community Regional Medical Center’s EPIC® Electronic Medical Record (EMR) system.
“No matter what EMR system a hospital uses, Ensocare can streamline its patient discharge process,” said Ensocare CEO Wayne Sensor. “The Centers for Medicare & Medicaid Service (CMS) regulations present an opportunity for hospitals and other health-care providers to improve their discharge planning processes. By leveraging technology, organizations can enrich communication between providers, streamline discharge tasks and fully meet patients’ needs before and after they leave the hospital.”
Standardization & Automation Are Key
According to Dr. Mark Kestner, chief medical and innovation officer of Community Regional Medical Center (CRMC) in Fresno, Calif., being able to standardize and automate the discharge process by using both Ensocare’s software and EPIC®, is a major step forward. “Now, discharge planners can quickly generate a detailed sheet of patient information and, with a few keystrokes, send it to all the facilities that have the potential to meet a patient’s clinical and psychosocial needs.”
Sensor indicated that new CMS regulations strongly emphasize the importance of taking the patient’s clinical needs, care goals and psychosocial preferences into account when planning for discharge. “The main idea is that if organizations place the patient at the center of the planning process, they will improve patient health outcomes, enhance satisfaction, reduce care costs and limit the likelihood of medical errors,” said Sensor.
Patrick Yee, Ensocare’s chief technology officer, said the web-based Ensocare Transition software helps hospitals like CRMC fully bridge the gap between their medical record system and the post-acute facilities caring for the patient after discharge. Ensocare’s discharge planning software lets the hospital easily extract information from the electronic health record that is specific to the patient’s current condition, medications and required care. The hospital can then send this data electronically to the receiving organization in a quickly digestible format. This gives the receiving facility all the information it needs to start therapy and appropriately care for the patient, ensuring there are no lapses in care or delayed or duplicated treatments.
Patients, Employees & Hospitals Benefit
“Ensocare really revolutionizes a process that used to require making phone calls, manually ‘farming’ information from the EMR, faxing patient medical records and then making multiple follow-up calls to get a referral response,” said Yee. “Instead of hours or days to get a response, the median referral response time is less than 30 minutes with Ensocare.” Patients are quickly and efficiently matched and placed with the right facility to care for their total needs. This has a significant impact on reducing clerical tasks, inefficient workflows and length of stay.
Matt Crenshaw, director of performance improvement and innovation, said that since Ensocare was integrated with EPIC® in CRMC’s 685-bed hospital in Fresno in January 2016, the hospital has enhanced the post-acute provider identification process. “Moving from a paper-based system to the Ensocare electronic workflow has allowed us to optimize our workflow,” he said. “By standardizing the way we share medical information, and the content we share,” Crenshaw said, “we’re able to make decisions based on data” versus anecdotal information.
According to Crenshaw, Ensocare will be expanding to Community Medical Centers’ (CMC) Fresno Heart & Surgical Hospital in the coming months, and also will be utilized at CMC’s sub-acute, skilled nursing facility and its behavioral health center.
In addition to improving the patient experience and allowing hospital staff to improve their workflows and focus on the patient instead of clerical work, Dr. Kestner expects that the combined Ensocare-EPIC® solution will enable the hospital to create cost efficiencies internally and with third-party payers. Crenshaw agrees, adding “Some people see Ensocare as the finish line, but we actually see it as a starting point to improve our operations.”
Ensocare provides care coordination solutions, risk stratification and readmissions analytics to help manage patient care transitions, shorten hospital length of stay, reduce readmissions and improve patient outcomes. Ensocare’s advanced technology unites patients, families and health-care organizations to ensure that patients get the right care at the right time after discharge. The company’s leading-edge technology is strengthened by its exclusive, national, no-cost network of post-acute care facilities.
About Community Regional Medical Center
Community Regional Medical Center (CRMC) is the largest of four hospitals in the Community Medical Centers network, a locally owned, not-for-profit, public benefit organization based in Fresno, Calif. Community is the region’s largest healthcare provider and private employer. Community operates four hospitals with a total of 1,117 licensed beds, several long-term care and outpatient facilities and a physician residency program with the University of California, San Francisco. It is home to the only Level 1 trauma center and comprehensive burn center between Los Angeles and Sacramento.