Improving Transitions of Care & the COVID-19 Pandemic

Traditional acute to post-acute transition patterns have been disrupted, leaving hospitals with limited options to safely and efficiently discharge patients to follow up sites of care. The COVID-19 pandemic has only further complicated the challenge of selecting the ‘right’ next site of care for a patient. New regulations, overcrowded hospitals, and outbreaks in post-acute settings have upended the way hospital discharge planners need to think about post-acute patient placement. This presentation will reveal proven strategies on processes and systems to address LOS while maintaining quality care, patient safety and reducing readmissions while addressing recent struggles COVID-19 has played in post-acute care settings.

Case Manager working at a laptop

Learning Objectives:

  • Gain insight into the challenges transitions of care present in the new COVID-19 landscape.
  • Explore ways providers can overcome newly presented challenges while still providing excellent patient care.
  • Determine steps that can be taken to improve transitions of care while reducing cost and readmissions and increasing positive patient outcomes.  

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Mary-Kay-Thalken-2019-website2Mary Kay Thalken, RN, MBA

Chief Clinical Officer, Ensocare


Mary Kay Thalken, RN, MBA, is Chief Clinical Officer of Ensocare in Omaha. She provides executive, operational and clinical expertise to hospitals and health systems to better manage patient care transitions and achieve financial savings through reduced length of stay and preventable readmissions. She has held significant leadership roles for health systems over the last 30 years, including roles as Chief Nursing Executive, Chief Operating Officer and Corporate Quality & Innovation Executive.