Customer Support

Well-planned implementation and ongoing 24/7 support are at the very core of our care coordination software solutions

Ensocare's commitment to customer service sets us apart from other care coordination solutions. From implementation to end user support, Ensocare’s strong service backbone is at the center of everything we do and is managed from the Ensocare Customer Experience Center . It doesn't matter if you are a new customer or one we've supported for years. We are here for you.

Our Customer Experience team consistently earns customer delight scores above 98%.  We are here to help when you need us.

  • Dedicated client implementation coordinator to see you through all aspects of the onboarding process
  • End user support including remote and on-site training
  • 100% validation of the provider network when your hospital goes “live”
  • 24/7 support from highly-trained live Customer Support agents for both end users and post-acute care providers
  • Ongoing validation and engagement of the post-acute network
  • Continued referral response time and provider engagement rate improvement

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