You may have noticed a few changes around the Ensocare website in the last couple months.
That’s because we’ve been working hard to ensure we’re doing everything we can to help healthcare organizations manage the growing numbers of patients with complex care needs and keep focus on providing the best patient experience possible. We’ve done so through an array of partnerships with some of the most innovative software and healthcare companies around the country.
Because we’ve expanded our product offerings and the many ways in which we can enable clients to effectively manage patient care, I want to take some time to tell you a little more about this evolution.
From Discharge Solutions to So Much More
Ensocare owes its inception to Ted Tanase, our company’s founder, who noticed a serious dilemma at the heart of healthcare transitions: the overly complex process of moving a patient from the ambulatory care space to a post-acute care (PAC) provider. Ted saw firsthand the absurd amount of hospital resources being wasted during the transition process and how it placed strain not just on hospitals and post-acute providers, but on the patients and families who ultimately got caught up in it.
So he came up with a fix: Ensocare Transition. As our users know, Transition is Ensocare’s software solution for patient discharge. Case managers can use Transition to securely send electronic referrals to a verified list of post-acute providers who meet the patient’s unique needs. This referral request happens almost instantly, going out to a list of PACs who can respond within moments as to whether or not they have a bed available for patient transfer.
In this way, case managers in acute care settings can free up beds far more quickly than they could using the manual processes instituted prior to the introduction of the Transition app. This improves the patient experience, as they can graduate to the appropriate level of post-acute care more quickly, and it aids the hospital by freeing up staff and resources that can be better put to use on top-of-license activities, or providing one-on-one assistance to patients with complex needs.
Transition has been so useful for hospitals that we began to hear from our clients about the other issues they encountered on a regular basis. It’s not uncommon for us to be speaking to a case manager who’s used the Ensocare Transition solution only to hear them say, “Boy, we wish we had an Ensocare for x.”
X could stand for any number of things: Connecting patients with resources aimed at addressing the social determinants of health. Scheduling patient transportation to post-acute facilities. Helping patients adhere to care plans. The truth is, much of the healthcare sector remains resistant to the digital transformation that has affected other industries, something that’s frustrated case managers, nurses and physicians all the way up to health system CEOs.
So we decided to do something about it, applying what we’ve learned from the implementation of Transition to the many problems we’ve heard about firsthand from healthcare providers.
A Suite of Software Tools, Addressing the Needs of Healthcare Systems Everywhere
Each of the new services and software tools available from Ensocare address one of the myriad disconnects that create costly gaps in the modern healthcare continuum. On the revamped Ensocare website, you can find these under the Solutions tab, right alongside the Transition tool that remains at the core of our company.
I want to briefly touch upon a few of these solutions and how they can address the specific dilemmas encountered by hospitals on a regular basis.
Wellplan helps ensure post-acute care plan adherence and reduces patient readmission in one very forward-thinking way: digital care plans.
The modern patient uses their Smartphone like an extension of self, and healthcare entities do patients a disservice by not meeting them there. Wellplan seeks to fix this, providing a digital care plan that educates the patient, in a basic, step-by-step format, on the appropriate actions to take to manage their chronic or acute conditions.
Templates are available for clinical professionals to create a plan for some of the most common patient conditions, such as diabetes, cardiac issues, weight management, spinal health and more. But what really sets these digital care plans apart is the ability of organizations to edit these plans in accordance with their own best practices or to update them on the fly to thanks to visibility into patient usage patterns. They can even intervene directly if a patient is deemed at risk for readmission.
The social determinants of health are another area where hospitals have traditionally lost visibility and influence, but that’s changing thanks to tools like Ensocare SDoH.
SDoH lets hospitals create a list of available community resources just like they would a post-acute care network. From there, they can electronically refer patients to these resources and work together with each community organization to ensure the appropriate access to and utilization of these essential services.
These community resources include things like shelters, food pantries, employment centers, pharmacies and more. Hospitals have the ability to communicate with these facilities and intervene when a patient ignores the physician’s or case manager’s directives.
This helps reduce readmission by attending to the patient’s many needs that exist outside the primary care space, and it does so in an intuitive, software-focused manner.
One particular social determinant poses a significant impediment to care plan adherence and can also cause discharge delays that inhibit a hospital’s ability to serve the numbers of patients waiting for an acute care bed: transportation.
Ensocare NEMT seeks to reduce transportation bottlenecks that extend patient stays and prohibit the speedy transfer of patients to the appropriate level of care. It does this by connecting hospitals with local transportation companies via a mobile and desktop app. This app lets the case manager or other user message back and forth with transportation companies, scheduling pickups at the appropriate times.
Transportation providers can be sorted by category and included in a list of available and contracted transportation providers. One other big benefit is the ability to monitor arrival and drop-off in real-time via GPS technology, shifting resources accordingly to accommodate patient needs and the ETA of the transport.
In this way, NEMT complements Transition seamlessly. From automating the discharge process using Transition to efficiently transporting patients to the next care setting using NEMT, the systems work together to keep patients moving rather than waiting for their post-acute stay to begin or for a follow-up appointment to be kept.
Helping You Help Patients
We’re seeking to modernize healthcare, and we’re doing so by addressing the concerns hospitals have brought to our attention.
Wellplan, SDoH, and NEMT are only the beginning. You can explore the revamped Ensocare site to find tools available right now to solve problems common to the modern healthcare experience.
At the end of the day, we know we can help healthcare organizations save time and money by positioning software at the center of the care journey. By encircling the patient with coordinated care solutions, hospitals can reduce their clinical burden, maximize their resources, free up their staff to work at the tops of their licenses and, ultimately, improve the patient experience.
Take a look around, and let us know if you have any questions about the many software solutions available. We’re here to help you help your patients, and we’re ready to go to work.