Making Hospital Discharge More Patient Friendly

In recent years, improving the patient experience has been a prime focus for many healthcare organizations. Not only is this necessary to boost HCAHPS scores, perform well on MACRA metrics and meet other regulatory requirements, it is also essential when trying to expand market share, preserve patient loyalty and... Read More

by Mary Kay Thalken, RN, MBA in Patient Satisfaction, Care Coordination Software

How to Improve Patients’ Post-Acute Transition Experience

The patient experience is the bedrock of any healthcare practice. It's the cornerstone of loyalty. Quality experiences are what keep patients coming back. Read More

by Ensocare in Post-acute Care, Care Transitions, Patient Satisfaction

Part II: Four Steps to Maintain Patient Engagement after Discharge

Editor’s Note: This is the second of a two-part blog series. Read the first blog here. In my blog last week, I talked about the fact that engaging patients in their care is essential to care quality, increasing patient satisfaction and achieving positive patient outcomes. Read More

by Mary Kay Thalken, RN, MBA in Post-acute Care, Care Coordination, Care Transitions, Patient and Family Engagement, Patient Satisfaction