With the propagation of electronic health records (EHRs) and other technology-enabled solutions, healthcare organizations often use an array of systems to support their various clinical and administrative functions. Even when these disparate solutions are capable of “talking” with one another, they frequently have their own nuances and workflows, which can be cumbersome and inefficient to manage. In some cases, mistakes can ensue because staff members must toggle between different solutions and can easily get confused.
The good news is that organizations can mitigate this problem when using technology for care coordination. When these solutions are able to integrate with an organization’s EHR, they merge potentially disparate workflows into one, seamless interface. This eliminates the need to navigate between solutions and follow different workflows, making it less likely for care coordinators and other staff members to make mistakes during care transitions.
Using these integrated solutions, care coordinators can also work more quickly and efficiently, reducing the number of steps and amount of time they spend preparing the patient for discharge. For example, a typical 260-bed regional hospital with this kind of technology can reduce the referral and post-acute placement process from 34 steps down to just six, and from 21 hours per week down to just three. This can free up care coordinators to spend more time interacting directly with patients who have more complex needs, ensuring their transitions home or into the post-acute setting are as successful as possible.
Facilitating safe and effective care transitions can be a complex endeavor; however, by using care coordination technology that seamlessly integrates with existing EHR systems, organizations can streamline and smooth workflow, making the discharge process more efficient, accurate and reliable.
Learn more about how technology can increase patient handoff reliability in our white paper.
Meet the Author
Jill Reeves has more than 27 years of experience in the health-care industry and has worked exclusively in the fields of market research, statistical analysis and health-care interactive marketing. Before joining CQuence Health Group as marketing manager, Jill was director of communications and new media for PRC, a nationwide health-care market research organization.
Jill earned a master's degree in health-care administration from Bellevue University and a bachelor's degree in education from the University of Nebraska in Kearney. She is a published author and avid student of social media and emerging communication trends.