Strategies that Aim to Facilitate Communication and Reliability Moving between care settings can be a risky proposition for patients. When transitions are poor, patients may experience delays in treatment, a lapse in care continuity and the omission of vital therapies. Moreover, two-thirds of medical errors occur during care transitions—at admission, transfer or discharge and these breakdowns can have serious ramifications. On one side of the spectrum, a patient could have a slower recovery or a greater chance of acute care readmission; while on the other side, the individual may fail to return to expected functionality, resulting in long-term disability or even death.
Getting a Handle on the Problem Despite the impact of sub-par care transitions, organizations continue to struggle to effectively move patients from one setting to another. For many, there is a lack of consistent processes, frequent delays and insufficient communication. To improve the efficiency and safety of these critical time periods, organizations should consider these strategies that aim to facilitate communication and enhance overall reliability.
Wayne Sensor is a healthcare advisor and member of the Ensocare board. He has been recognized by government, political and industry leaders for achievements in quality, transparency, consumer engagement and wellness. Wayne is the former CEO of Alegent Health, a 10-hospital system serving Nebraska and Iowa, and Christus Schumpert Health System in Louisiana. Most recently, he was a partner at Leavitt Partners serving as the lead executive advising large health systems. Wayne earned a master's degree in business administration from St. Ambrose College and a bachelor's degree in business management from the University of Northern Iowa.