Last week, Ensocare team members had an opportunity to see how all the pieces of the Ensocare ecosystem work in concert to improve care coordination for hospitals moving patients between care settings.
This was a chance for everyone at the company, as well as Ensocare’s parent company, CQuence Health Group, to see firsthand how the products Ensocare has created can have a direct impact on patient outcomes. And for Ensocare team members, it really illustrated how each individual can contribute to improving the patient experience.
If there’s one app Ensocare is primarily known for in the marketplace, it’s Transition, and that sentiment holds true for our employees, too.
But what many people don’t necessarily realize was the myriad improvements we’ve made to the app in recent months and years. If it’s been some time since someone received a hands-on demo, then what they saw at the Product Showcase looked quite a bit different from what they likely expected. With a brand new, intuitive interface, Transition is more user-friendly than it’s ever been.
Scott Gray, Ensocare Regional Sales Director, ran through demos of the new software, highlighting the new features and the benefits they create for both hospitals and post-acute care (PAC) providers. With the ability to select from a patient list and immediately send pertinent information to a select list of PACs (with fewer clicks than ever), case managers can streamline their workflows and coordinate more and more patients than was possible in the past. And they can still expect to receive a response from their PACs within 30 minutes or less, something Transition has always been known for.
The Ensocare Choice app also impressed team members, and that was before the latest update even goes out near the end of 2019! For those who don’t know, Ensocare Choice is a way to present potential PAC options to patients right at the bedside using a tablet and a drag-and-drop interface. A patient and his or her family can compare photos, reviews, locations and care specialties to make an informed choice about their post-acute care.
We also got to see the difference between a regular profile and an “enhanced” profile. Post-acute providers who have elected to opt in to the Choice platform can distinguish themselves with unique videos, photos and other information, which they can then update in real time to appeal to patients.
Another update to Ensocare Choice—perhaps the most important one—ensures that facilities can comply with Medicare’s Conditions of Participation (CoP). Every profile within the Ensocare Choice tool actually provides a direct link to CMS’s page for that particular facility. By providing this information and encouraging patients to conduct more research using CMS’s own quality and reporting data, and by documenting patient choice right in the app, every hospital using Choice is able to adhere to those Conditions of Participation.
Passport to Transport
But it wasn’t just updates to existing apps that impressed employees. Other apps contained within the Ensocare ecosystem were featured, and everyone who attended was encouraged to fill out a Passport, collecting stamps from each product demo to be entered to win prizes.
If there was one new app that really fascinated visitors, it had to have been Ensocare NEMT. Demos of this software drew the biggest groups of the day as people lined up to see how it’s being used to further eliminate delays related to discharge.
The truth is, delays in the patient discharge process are not created solely by trying to find the right post-acute care provider and making sure they have enough beds available. Delays, which can result in length of stay increases, are often a result of a hospital discharge planner being unable to access or schedule proper transportation for patients. This can lead a patient to stay in acute care longer than they should, costing the hospital money.
Ensocare NEMT aims to solve that, and the demos we witnessed last week really brought home how this works. Ensocare NEMT gives a real-time look at transportation providers in the area and allows the hospital user to create their patient request (complete with patient needs and desired pick-up time) and immediately send the request out to NEMT providers in the area. Those providers can then respond directly if they’re able to pick up the patient.
And it doesn’t end there. Once an NEMT provider has accepted the request, the user can track the status of the pick-up in real-time. With input from the NEMT provider, they can see if the patient is being loaded to the transport vehicle, if the vehicle is en route, if a drop-off has occurred, etc. They can even track the location of the provider on a map using the vehicle’s onboard GPS.
In this way, Ensocare NEMT really takes the guesswork out of patient transport. In combination with Ensocare Transition, we’re really excited about the potential for reducing patient transport delays, and our team members are as well.
Ready. Set. Enso.
Big things are happening with Ensocare, and we appreciated being able to show our team how the work they’re putting in is transforming care coordination (and show off a little bit to the folks outside the Ensocare team too!).
If you have questions about any of the products mentioned here or anything else we haven’t covered in-depth, feel free to reach out for a customized solution tailored to helping you improve your own patient coordination experience.