Using care coordination solutions, providers can bolster patient engagement by improving post-discharge communication. For instance, for patients who need to “check in” with their providers to supply periodic readings, such as weight, blood pressure or oxygen levels, hospitals can offer Bluetooth-enabled equipment—scales, blood pressure cuffs or pulse oximetry monitors — so readings are automatically sent back to the provider each time a tool is used. This allows clinicians to easily track patients’ progress without continually pestering them for information. If a concerning trend emerges or the patient skips a reading, the hospital can intervene as necessary.
For patients who struggle with or choose not to follow their care plans, hospitals can also loop in the patients’ primary care physicians or family members to encourage engagement. For example, if a congestive heart failure patient is not properly measuring his or her weight or has missed a follow-up appointment, the hospital can use a mobile care coordination app to connect with one of the patient’s family members and ask them to prompt the patient to participate in their care.
Hospitals and health systems can also use care coordination solutions to ensure patients have the resources available to adhere to their care plans. For instance, if patients aren’t picking up prescriptions or attending follow-up appointments due to lack of transportation and family support, organizations can use care coordination solutions to identify options to meet these logistical needs.
How does your organization cultivate patient engagement? Share with us in the comments section below.